Our Process

End-to-End Program Delivery

We are experts in coordinating, managing, and executing highly complex multi-day custom events, both domestic and international.

Design

Plan

Execute

Reconcile

Design

We are well versed in what works and, just as importantly, what doesn’t, allowing for an efficient and practical program delivery lifecycle. By leveraging our expertise, local destination knowledge, and leadership in incentive travel innovation, your program enters the lifecycle ten steps ahead. Our deep dive understanding of your needs and goals ensures that we deliver tailored recommendations as part of a short-list for review. Working with our trusted partners across all brands, we lay out a comprehensive site selection plan relevant to your needs and budget.

In coordination with you we will select the best fit destination, hotel, or resort property and travel dates as the core program shell. This is a critical step to ensure top-level alignment, but true success comes from the detailed planning work done in the next phase.

We take your dream design and create a memorable program. We develop a unique theme that is utilized and displayed throughout the entire program to make sure host clients are effectively marketed at all levels. Collaborate with us and discover exciting, new, and powerful experiences.

Plan

We are here to do all of the planning. We ensure a firm foundation for success by outlining every detail of our clients’ programs. We are experts in our field and leverage our experience and custom processes to ensure no detail goes unplanned, and that all aspects of the program are properly optimized. We offer so much more than your in-house resource or non-specialized travel partner and the results definitively shine through across your program’s quality, financial efficiency, and participant engagement.

Our professional team manages each program from start to finish to create a smooth and simple planning process for our clients. Our “yes” mindset allows us to push past the barriers of ordinary to plan extraordinary, creative, exclusive, and engaging programs that are grounded in detailed planning.

Execute

Our team oversees, executes, and facilitates all pre-program and on-site details. After months, or even years, of creating the playbook, this is where we get to execute and deliver one-on-one VIP experiences to all of your program participants. We appropriately convey all needs and set the level of expectation with each person or team involved (hotel, restaurants, tour guides, etc.) to create a flawless program and to ensure that we achieve the best of what’s possible at every step of the journey.

Our proactive mindset allows us to see around the bend, and we often are able to alleviate the inevitable problems before they affect or impact your participant. Most importantly, our team does all of the heavy lifting on-site so that you and your team can remain focused on connecting with your key participants.

Reconcile

Crossing Boundaries supports your program long after the final participant has safely arrived home and shared with family, colleagues, and associates what a unique and once-in-a-lifetime trip he or she has experienced. We continue to liaise with accounting managers, government bodies, hotel managers, and airline departments to ensure each and every program detail is fully reconciled and appropriately signed-off on.

This process yields bottom line savings each and every time by identifying and correcting vendor billing mistakes on your behalf. A full reconciliation of all program components is completed and provided to you.